RETURNS

Thank you for shopping at humitrap.com! If you are not entirely satisfied with your purchase, we’re here to help.

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (unboxing video). You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@humitrap.com or (+62) 811-2577-878.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Indonesia, shipping your goods may take longer than expected.
Once we receive your item, we will inspect it and notify you that we have received your returned item.

Shipping

You will be responsible for paying your own shipping-costs for returning your item. Shipping costs are non-refundable.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain condition of items cannot be returned, like if the damaged item caused by customer negligence
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We will notify you once we’ve received and inspected your return to let you know if the exchange was approved or not. If approved, you’ll be automatically exchanged on your original order method within 10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@humitrap.com